Terms & Conditions Of Use

Terms

At emmerzecna.com.my, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions and our privacy policy.

Making a purchase

At emmerzecna.com.my, we are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.

Computation rounding shown in the invoice (if any) is a decimal representation due to multiple rounding mechanisms.

We post all orders in the next working day via a third-party logistic (Friday & weekends orders will be posted on Next Monday). The third-party logistic makes deliveries on Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).

Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third-party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third-party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. Goods sold and delivered overseas (out of Malaysia) are zero-rated with GST at 0%.

Payment

All payments have to be made by means specified by emmerzecna.com.my. Payments shall not be deemed to be made until the full amount of funds has cleared.

Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Exchanges / Return / Refund

All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit only.

All returns must be posted within 7 days of receiving your order along with the proof of purchase (emmerzecna.com.my invoice). All items returned (including faulty items) without abiding by the above terms will not be accepted.

The buyer bears the cost of shipping the item back to us.

Sale items, accessories (such as belts) cannot be returned.

Please note that there may be a 0 – 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defects.

Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. emmerzecna.com.my portrays all items as accurately as possible. Returns due to colour variances will not be accepted.

All items are not ironed before posted to customers. Creases on clothing are not deemed as faulty items.

All returns will be processed by the Returns Department, up to 3 – 5 working days from the date we receive the parcel.

A refund (on the original amount paid for the returned item) will only be available if your returned item is out-of-stock. Shipping costs are non-refundable. If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days.

Note: If you do not receive your refund after 21 working days, first, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ecommerce@emmerzecna.com.my.

emmerzecna.com.my is not liable for emmerzecna.com.my items purchased from a third-party merchant.

All unclaimed parcels are forfeited 60 days after a notification email is sent.

Please courier the returned product to:

EMZN Marketing Sdn Bhd

Reg No. 200401018136 (656639-W)

E-commerce team (Return Department)

No. 16, Taman Industri Jaya,

Jalan SB Jaya 3, Kawasan Perindustrian Tupai, 

Taman Industri SB Jaya,

47000 Sungai Buloh, Selangor

Tel : 6017 392 5333 / 6016 624 8851

Email : ecommerce@emmerzecna.com.my

Usage of the site

emmerzecna.com.my may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content. This Content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this Content belongs to emmerzecna.com.my and by downloading or storing of this Content does not render the customer or visitor the rights nor ownership to it.

Content extracted from emmerzecna.com.my’s Facebook and Instagram and published or shared on any platforms must be credited. EMZN MARKETING SDN. BHD (656639-W) reserves the rights to pursue legal action against unauthorized usage of this Content.